To my astonishment, at around 3.00pm, reception called up to say there were two men with ‘smart cases’ to see me.
How they got from Crewe to Weymouth in that time I’ll never know, but they were soon all over my beautiful GTC with gauges, dials and laptops. They couldn’t fix it.
“What did I do?” I muttered, hideously embarrassed and hanging my head in shame.
“Don’t worry, YOU didn’t do anything,” they said and explained that this being a press car some, er, cavalier, motoring journalist a while back must have had a poke around where they shouldn’t and left a part uncovered that, over the next month or two, had rusted and finally failed.
“We’ll have to replace it at Crewe,” they said. “We’re awfully sorry about this but it’s never happened before...”
And away they went with my GTC.
Ten minutes later there was a call from a very apologetic Bentley lady to arrange a new date for a loan as soon as possible, which duly arrived and was faultless.
I really highlighted this hiccup because if you pay north of £150,000 for a car, you’re entitled to expect an exemplary back-up service.
This was an unusual opportunity to experience whether a company’s after-sales was as good as its product - and Bentley certainly delivered.